Through MyePostRx Network, ANSHealth provides a comprehensive set of enterprise grade software, services and support directly from the developers of ePostRx to ensure the highest levels of reliability. MyePostRx Network gives you everything you need in a single offering . MyePostRx Network support license is available in four tiers — choose the support level that best meets your needs.
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Incident support now available for Community
Edition users ONLY. Just contact ANSHealth. |
- Single incident support, 1 incident - $200 perfect for open source customers that need occasional help.
- Bulk incident support,
3 incident Bundle - $600 help available when you need it.
- Bulk incident support,
6 incident Bundle - $995 save big by pre-purchasing incident support in bulk.
Note:
Incident support cannot be substitued for remote
installation service fees
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Note: If your use of ePostRx does not require a license, but you like ePostRx and want to encourage further development, you are certainly welcome to purchase a license or ePostRx support anyway. If you use ePostRx in a commercial context such that your profit by its use, we ask that you further the development of ePostRx by purchasing some level of support. We feel if ePostRx helps your pharmacy business, it's reasonable to ask that you help ePostRx.
MyePostRx Commercial Support
(Please read the notes below) |
| |
Bronze* (Basic) |
Silver* |
Gold* |
Platinum* |
| Software |
| ePostRx Application
Only |
Yes |
Yes |
Yes |
Yes |
| Commercial License (Non-GPL) |
Yes |
Yes |
Yes |
Yes |
| Source/Binaries Included |
Yes |
Yes |
Yes |
Yes |
| Server License |
Unlimited |
Unlimited |
Unlimited |
Unlimited |
| Certified, Optimized Software |
Yes |
Yes |
Yes |
Yes |
| Maintenance, Updates, Upgrades |
Yes |
Yes |
Yes |
Yes |
| Software and Operational Training |
Refer to Professional Services |
Refer to Professional Services |
Refer to Professional Services |
Refer to Professional Services |
| Problem Resolution Support |
| Number of Support Incidents |
5 per month |
10 per month |
20 per month |
Unlimited |
| Email Support |
Yes |
Yes |
Yes |
Yes |
| Phone Support |
No |
Business Hours |
Business Hours |
Business Hours/Weekend support |
| Support Access |
Business Hours |
Business Hours |
Business Hours |
Business Hours/Weekend support |
| Max Initial Response Time |
3 business days |
2 business days |
1 business day |
2 hour |
| Emergency Response Time |
2 business days |
1 business day |
6 hours |
1 hour |
| Emergency Hot Fix |
|
|
Yes |
Yes |
| Drug Database Updates |
| Party responsible for Drug DB pricing updates |
Customer |
Customer |
AnsHealth/Customer |
AnsHealth/Customer |
| Consultative Support |
| Remote Installation Included |
No - $1500.00 fee |
No - $1500.00 fee |
Yes |
Yes |
| Remote Troubleshooting Included |
Yes |
Yes |
Yes |
Yes |
| |
|
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|
|
| |
$1995.00*
per Month |
2,995.00*
per Month |
$3,995.00*
per Month |
$5,995.00*
per Month |
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*Notes:
- Subscription term for commercial support license
is yearly or long term (2 years). If yearly
subscription is selected, price is revisited upon
anniversary date. If long term option is selected,
price is locked for the length of the term.
- Prices displayed are exclusive of applicable taxes and subject to change.
- Support is for single location application support
only and DOES
NOT include consulting for database tuning/sizing,
Application Servers tuning or general environment
maintenance. Contact ANSHealth if you wish to bundle
these services into your desired support level.
- If support is discontinued, an additional fee of $1500 shall be applied if customer re-subscribes.
- Price does not include yearly subscription fee for Drug Database.
- Excluding Platinum customers, weekend support is available at $1500 per day.
- Contact ANSHealth if you wish to further
discuss/negotiate pricing and support terms.
Professional Services
ANSHealth also offers Professional Services to enhance the effectiveness of our client's business centered around ePostRx. Other services include software customizations, web, E-commerce and distributed architecture development using cutting-edge technologies such as Java, J2EE, XML, XSL
SOAP and EJB.
Professional Services |
| Software |
| Remote Installation (if not provided by support tier) |
$1500 |
| Software Customization |
Requires commercial
support license. Contact ANSHealth. |
| Project Consulting (Technical and Pharmacy) |
Requires commercial
support license. Contact ANSHealth. |
| On Site Training/Support |
Contact ANSHealth |
| Remote Training via GotoMeeting |
Contact ANSHealth |
| Project Development |
Contact ANSHealth |
